Module issues in Cloud hosting US / Shared hosting Hostgator packages
Posted by Srinath SM, Last modified by
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on 18 April 2019 06:42:40 PM

You might have come across module related issues ibn Cloud hosting US packages or Hostgator shared packages. Some common error includes the following: 


Your Installation appears to be missing MySQL extension ---> Wordpress related. 

Undefined function mysqli_connect() ---> Mostly occurs in Magento, opencart which allows you to choose the DB driver in configuration. 

PHP Startup: Unable to load dynamic library ---> Can happen in any type of PHP website. 


The above mentioned are just commonly seen errors. You may see or might have seen lot more errors related to PHP modules. 

One potential solution to solve is explained below: 

1) Login to cPanel and then go to "PHP selector". 

2) Make sure that the PHP version selected is not the ones mentioned in the screenshot:

3) Please try changing the PHP version to the ones that belongs to PHP selector. 


This had worked for me a number of times. So I believe it is worth trying. 

P.S.: MySQLnd is not available in our Cloud hosting US and Shared hosting hostgator servers for PHP 7.x versions. So for MySQL extension missing issue in Cloud hosting US/ Shared Hostgator you may need to change the PHP version to PHP 5.6. 

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