WordPress Error while using the Lost Password option at the Login Page
Posted by Hasan B on 30 January 2019 11:30:57 AM

While attempting to use the Lost Password option at the WordPress login page, you may encounter the below error.

The error occurs because WordPress attempts to send an email containing the password reset link via the address: while using the PHP Mail () function.

To prevent such an error, you will need to whitelist the email address “” in Plesk/cPanel. You can process the same from cPanel >> Emails >> Registered Mail IDs and from Plesk >> Whitelist Emails respectively.

Refer the link below for more details.



After you follow the above steps you will need to wait for 30 minutes for the changes to reflect. Upon successful whitelisting, the following message is displayed at the Login page when using the Lost Password option.

In case the issue/error persists, post whitelisting or registering our knowledge base is available 24/7 to help you find answers, or please contact support through your preferred channel.

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